Cancellation policy for tuition sessions:
Our tuition sessions are very popular and our tutors are run off their feet trying to fit them all in. If you need to cancel or reschedule a tuition session you can do it but you can only do it once between January and June, and once between July and December each year. You must give a minimum of 48 hours’ notice for you to be able to reschedule so make you that when you make you booking that you can stick to it. It is difficult to pre-empt illness or emergencies, we know this, which is why we have given the 2-session per year option to help out as best as we can.
If a tutor needs to cancel a booking, they will try to give you at least 48 hour’s notice. You will then be able to reschedule this lesson. If your tutor gives you less than 48 hour’s notice then you are entitled to a free 1-hour tuition session or 2 free power lessons as our way of apologising for inconveniencing you.
Cooling off period for memberships/studentships:
After your first purchase, you have 14 days to request a cancellation and receive a full refund. You will need to contact us through the website and receive an acknowledgement email from us.
Cancellation policy for memberships/studentships:
If you wish to cancel your membership/studentship just send in a written request and the date that you would like to stop. Please note that we require 30 days’ notice for cancellations of memberships/studentships.
Only one lesson per 3 month period can be rescheduled. Rescheduling can only take place with 72 hours’ notice. 30 days written notice is required for ending a package. Monthly payments are made in advance of the service. If a lesson is cancelled by TAS Clinics, you will be invited to reschedule the lesson any time within the following 3 months at no cost to you.
Your Privacy is important to us. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet.
Currently we do not use software tools such as Google Analytics or Facebook Pixel to measure or collect additional session information.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact email@example.com
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